Policies & FAQs

Shipping Costs

We offer Free Shipping on orders over $99.00 to anywhere in Australia. There are times when we will run a promotion and will offer Free Shipping on specific products or on lower minimum spends – to keep up to date of all promotions and specials, then sign up to receive our Newsletter.

Delivery Policy

After ordering online, you will receive an email confirmation with your order details. We will normally confirm receipt of your order within a few minutes of ordering. Perth Metro orders take between 3-5 working days for delivery; whereas Regional WA and Interstate orders need to allow between 5-10 working days for delivery.

Refund and Returns Policy

If for any reason you are not completely satisfied with your purchase, please notify us within the first 48 hours of the products arriving by email at shop@goraworganics.onpressidium.com so that we can resolve any problems. We offer a 7-day money back guarantee. This refund policy does not apply to goods which have been used, damaged after delivery, or if any attempt has been made to alter the product. All products must be returned in their original condition. All postage costs are to be paid by the buyer. We recommend that you return the product via Registered Post and that you pre-pay all postage. You assume any risk of loss, theft or damaged goods during transit; therefore we advise you take out shipment insurance with your postal carrier. Please ensure all returned products are packed securely. Go Raw Organics will not be responsible for parcels lost or damaged in transit if you choose not to insure. We will, at our option, deliver to you a replacement product or refund to you the price paid. For a full refund or exchange, the goods chosen must be returned clean, in an ‘as new’ condition and unopened. Please quote your Order ID number.

Security Policy

Go Raw Organics uses the eWAY payment gateway for its online credit card transactions. eWAY processes online credit cards transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments. Payments are fully automated with an immediate response. Your complete credit card number cannot be viewed by Go Raw Organics or any outside party. All transactions are performed under 128 Bit SSL Certificate. All transaction data is encrypted for storage with eWAY’s bank-grade data centre, further protecting your credit card data. eWAY is an authorised third party processor for all the major Australian banks and at no time touches your funds. All monies are directly transferred from your credit card to the merchant account held by Go Raw Organics.

Privacy Policy

Go Raw Organics regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Go Raw Organics’ users, and conforms to Internet privacy standards. In order to use the Go Raw Organics website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regards to sales, support and accounts, including email. Any details collected from Go Raw Organics customers is required in order to provide you with our products, and a high level of customer service. The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details.

What does Organic mean?

Organic foods are better in every way. They taste better and are better for us. They’re also better for our farmers, animals and the environment. Organic foods are produced without using synthetic chemicals like pesticides, herbicides and artificial fertilisers or growth hormones and antibiotics. They are produced to a certain production standard, which means they are processed without ionizing radiation or food additives and the produce must not be genetically modified. This all combines to make for higher quality produce, and because organic farming doesn’t use any artificial fertilisers, it’s better for the environment and the health of the farmers.

What does Biodynamic mean?

Biodynamic agriculture is a method of organic farming that treats farms as unified and individual organisms, balancing the holistic development and interrelationship of the soil, plants, animals as a closed, self-nourishing system. Biodynamic farming emphasis is on manures and composts with the exclusion of the use of artificial chemicals on soil and plants. Methods unique to the biodynamic approach include the use of fermented herbal and mineral preparations as compost additives and field sprays and the use of an astronomical sowing and planting calendar.

What is Organic Certification?

Organic certification is a certification process for producers of organic food and other organic agricultural products. Requirements vary from country to country, and generally involve a set of production standards for growing, storage, processing, packaging and shipping that include: avoidance of most synthetic chemical inputs (e.g. fertilizers, pesticides, antibiotics, food additives, etc), genetically modified organisms, irradiation, and the use of sewage sludge; use of farmland that has been free from chemicals for a number of years (often, three or more); keeping detailed written production and sales records (audit trail); maintaining strict physical separation of organic products from non-certified products; undergoing periodic on-site inspections. Certified organic producers are also subject to the same agricultural, food safety and other government regulations that apply to non-certified producers. The products on this website are organic or biodynamic, unless otherwise stated.

What does Raw or Low Temperature Dried mean?

Raw foods contain enzymes which aid digestion, meaning that the body’s own enzymes may work unimpeded in regulating the body’s metabolic process, and heating food above 40 degrees Celsius degrades or destroys these enzymes in food. Eating food without enzymes makes digestion more difficult, which could lead to toxicity in the body and cause excess consumption of food, obesity and chronic disease. Raw foods contain bacteria and other mico-organisms that effect the immune system and digestion by populating the digestive tract with gut flora. Raw foods have higher nutrient values than foods which have been cooked. Wild foods, particularly edible wild plants, are the most nutritious raw foods. Freezing food is acceptable, even though freezing lowers enzyme activity.

What does Activated mean?, i.e. activated nuts & seeds

Nuts & seeds contain phytic acid, which when consumed binds to minerals such as iron, zinc, calcium, chromium, potassium and magnesium so that they cannot be readily absorbed. Activating nuts & seeds is a simple process of soaking, then thoroughly rinsing them, which lessens these phytates, making their incredible nutrients available. Nuts & seeds also contain enzyme inhibitors, which prevent the nut or seed from sprouting prematurely, so by activating them it neutralises these enzyme inhibitors making them easier to digest.

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